What are the system requirements to run the ROES Client?
You should have a minimum 1GHz speed processor with 1GB RAM and the latest Java Runtime loaded from Sun, available here (Apple Java can be obtained here ).
Any Java capable system can be used, so Apple OS X 10.4 or higher recommended, Linux, and all current versions of Windows (2000 Server/Workstation, 2003 Server, XP (all editions), Vista) will support the application. Be sure to maintain enough free drive space to build, save, and retain order files.
What are some reasons ROES Client won't start or may not transmit to the lab?
There are several possible reasons why the ROES Client will not start up, or in some cases not transmit to the lab. We have found it is best to go through these steps in order and always end with cleaning out Temporary Internet Files:
Windows - Settings of the new Windows Firewall can prevent the client from launching or creating an FTP connection. Try turning the firewall off or set it to prompt for exceptions such as FTP.
Various Anti-Virus Applications -We have found that the home use versions of the Norton Internet Security/Antivirus and McAfee Security applications can prevent the client from starting. Try disabling these temporarily if the client will not start and turning them back on after successfully starting and installing shortcuts. To do this, open Control Panel and Administrative Tools and go into Services. Find the Norton or McAfee security services (proxy agent, firewall, network monitor, etc.), right-click on them and select Stop.
Internet Explorer (IE) Security Setting's-If set to high may block the ActiveX calls made during the client launch. Try resetting Internet Explorer's security levels (found in IE under Tools - Internet Options - Security tab) to default.
Internet Explorer Pop-Up Blocker - Try turning this off in Internet Explorer under Tools - Pop-up Blocker.
Clear out your Internet Explorer cache - This can be done in IE under Tools -- Internet Options. On the first tab, General, look in the center section marked Temporary Internet Files and select Delete Files. Click OK at the confirmation window, wait for the mouse pointer to return to normal from the hourglass, and try the client launch again.
If you have run ROES before on the system and it is suddenly failing with an Invocation Exception error, after clearing out Temporary Internet Files in the steps above, remove the ROES application from Java Web Start to ensure a fresh download and install. Select Start - Run, type javaws.exe and press Enter. When the Java Web Application Viewer opens, find the ROES application for your lab and highlight it.
You should have a minimum 1GHz speed processor with 1GB RAM and the latest Java Runtime loaded from Sun, available here (Apple Java can be obtained here ).
Any Java capable system can be used, so Apple OS X 10.4 or higher recommended, Linux, and all current versions of Windows (2000 Server/Workstation, 2003 Server, XP (all editions), Vista) will support the application. Be sure to maintain enough free drive space to build, save, and retain order files.
What are some reasons ROES Client won't start or may not transmit to the lab?
There are several possible reasons why the ROES Client will not start up, or in some cases not transmit to the lab. We have found it is best to go through these steps in order and always end with cleaning out Temporary Internet Files:
Windows - Settings of the new Windows Firewall can prevent the client from launching or creating an FTP connection. Try turning the firewall off or set it to prompt for exceptions such as FTP.
Various Anti-Virus Applications -We have found that the home use versions of the Norton Internet Security/Antivirus and McAfee Security applications can prevent the client from starting. Try disabling these temporarily if the client will not start and turning them back on after successfully starting and installing shortcuts. To do this, open Control Panel and Administrative Tools and go into Services. Find the Norton or McAfee security services (proxy agent, firewall, network monitor, etc.), right-click on them and select Stop.
Internet Explorer (IE) Security Setting's-If set to high may block the ActiveX calls made during the client launch. Try resetting Internet Explorer's security levels (found in IE under Tools - Internet Options - Security tab) to default.
Internet Explorer Pop-Up Blocker - Try turning this off in Internet Explorer under Tools - Pop-up Blocker.
Clear out your Internet Explorer cache - This can be done in IE under Tools -- Internet Options. On the first tab, General, look in the center section marked Temporary Internet Files and select Delete Files. Click OK at the confirmation window, wait for the mouse pointer to return to normal from the hourglass, and try the client launch again.
If you have run ROES before on the system and it is suddenly failing with an Invocation Exception error, after clearing out Temporary Internet Files in the steps above, remove the ROES application from Java Web Start to ensure a fresh download and install. Select Start - Run, type javaws.exe and press Enter. When the Java Web Application Viewer opens, find the ROES application for your lab and highlight it.